General

These terms and conditions govern the sale of products by www.x-soul.eu By placing an order through our website, you agree to abide by these terms. We reserve the right to update or modify these terms at any time without prior notice. It is your responsibility to review these terms periodically.

Prices

All prices listed on our website are in Euros and include applicable taxes unless otherwise stated. Prices are subject to change without notice, but such changes will not affect orders that have already been accepted. Any additional charges for shipping, handling, or other fees will be clearly indicated before your purchase is finalized.

Payment

We accept various payment methods, including [list of payment methods, e.g., credit cards, PayPal, bank transfer]. Payment must be made in full at the time of order. We ensure that all transactions are securely processed. In the event of a payment issue, we reserve the right to cancel your order and notify you of such cancellation.

Shipping

We offer multiple shipping options to meet your needs. Shipping costs and estimated delivery times are calculated during the checkout process. Orders are processed and shipped within 2 business days. Delivery times vary depending on the shipping method selected and the destination. We are not responsible for delays caused by customs, postal services, or other unforeseen circumstances.

Returns and Refunds

We strive to ensure your satisfaction with our products. If you are not completely satisfied, you may return the item(s) within 30 days of receipt for a full refund or exchange. Returned items must be in their original condition, unused, and with all original packaging. To initiate a return, please contact our customer service for instructions. Refunds will be processed within 7 business days of receiving the returned item(s).

Warranty

Our products come with a multi-year warranty, covering manufacturing defects. This warranty does not cover damages caused by misuse, accidents, or normal wear and tear. To make a warranty claim, please contact our customer service with proof of purchase and a description of the defect.

Liability

Our liability is limited to the purchase price of the product. We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products. This limitation of liability applies to the fullest extent permitted by law.

Governing Law

These terms and conditions are governed by the laws of Slovenia. Any disputes arising from these terms or your use of our website will be resolved in the courts of Slovenia. By using our website, you consent to the jurisdiction and venue of these courts.